Returns

Returns, Exchanges and After-Sales Support

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, with missing items, or contains defective products, please contact us as soon as possible (ideally within 7 days of receipt). Please provide your order number along with photos or videos demonstrating the issue.

Our customer service team will assess the situation and, depending on the circumstances, provide troubleshooting guidance, arrange for repairs, replacements, or the shipment of missing parts, or process a refund.

Please do not discard the items or return them before receiving specific return instructions from our team.

This policy does not limit any statutory consumer rights you may have under applicable law.

2. Sizing and Exchanges

Please review our size chart carefully before placing an order. If an item does not fit, please contact us to discuss potential exchange options.

Exchanges are subject to stock availability. For exchanges requested due to sizing issues or personal preference, the customer may be responsible for return shipping costs, to the extent permitted by applicable law.

If a sizing issue arises due to an incorrect shipment or another confirmed order-processing error, we will work with you to resolve the matter appropriately.

3. Returns for Personal Reasons

For returns requested due to a change of mind or personal preference, items must meet the applicable return criteria and be approved by our customer service team before they can be sent back.

As some items (such as sets) are considered intimate apparel, returns may be restricted for hygiene reasons if the items have been worn or washed. Such restrictions do not affect your right to seek remedies for confirmed product defects, nor do they limit any rights guaranteed under applicable law.

4. Returning Items

Please wait to receive return authorization and instructions from us before sending any items back. Use a trackable shipping service and include your order number and contact information inside the package.

Return shipping costs will be clarified during the return process. Please do not send packages via "cash on delivery" (payment upon arrival) unless explicitly authorized by our team.

5. Refund Processing

Once we have received and verified the returned items, and your refund request has been approved, we will typically process the refund within 7 business days.

The time it takes for the funds to reach your account depends on your original payment method, your bank, or your payment service provider. Whether original shipping costs, expedited shipping fees, or return shipping costs are refunded will depend on the reason for the return and applicable legal requirements.

6. Non-Receipt of Orders

If your order has not arrived by the estimated delivery date, please contact us and provide your order number. We will check the shipment tracking information and, if necessary, follow up with the carrier.

If a package is confirmed as lost or undeliverable, we will work with you to determine an appropriate solution—such as resending the items or issuing a refund—based on the specific circumstances and applicable laws.

7. Warranty and Technical Issues

If your device or apparel is not functioning correctly, please contact our support team and provide your order number along with a description of the issue. Including photos or videos will help us diagnose the problem.

Depending on the nature of the issue, we may guide you through troubleshooting steps, arrange for repairs or product replacements, or provide another suitable solution.

Please refer to the specific warranty terms for your product regarding coverage, duration, and exclusions. These warranty terms do not limit any rights you may have under applicable law that cannot be excluded.